Cancellation Policy

Back in Motion Cancellation Policy

Patients are required to provide a minimum of 24 hours notice for the cancellation of any scheduled appointment. If you give us more than 24 hours notice, there will be no charge. If you have paid in advance this payment will be transferred to your subsequent appointment.

Late Cancellation Fee:

In the event that a patient fails to provide the required 24 hours notice or misses their appointment without prior notification, a fee of €40 will be applied. This fee is intended to cover the costs associated with the reserved time and resources that could have been allocated to another patient in need of care.
Payment Process:
The cancellation fee will be charged to the patient’s account and must be settled prior to scheduling any future appointments.

Exceptions:

We understand that unforeseen circumstances may arise. Exceptions to the cancellation policy may be considered on a case-by-case basis, subject to the discretion of Back in Motion Physiotherapy Clinic. Patients are encouraged to communicate any exceptional circumstances as soon as possible.

Rescheduling Appointments:

Patients who wish to reschedule their appointments are kindly requested to provide at least 24 hours notice to avoid incurring the cancellation fee. By scheduling an appointment with Back in Motion Physiotherapy Clinic patients acknowledge and agree to adhere to this cancellation policy. Please note If you cancel two consecutive appointments you will be required to pay for your next appointment in advance. This payment is non-transferable and non-refundable. As you will appreciate, we cannot continue to offer appointments that are not being used.

We appreciate your understanding and cooperation, as it enables us to provide the best possible care to all our patients. If you have any questions or concerns regarding this policy, please do not hesitate to contact our team.

Thank you for choosing Back in Motion Physiotherapy Clinic for your healthcare needs.

Sincerely,